FAQs
Find answers to your questions about our services and policies. If you need further assistance, we're here to help you.
Need Help
Frequently Asked Questions
Find answers to common questions about our services and policies below. If you have any additional inquiries, please feel free to contact us.
1. How do I book an appointment?
You can book an appointment online through our website or by calling our front desk at +1 403-453-9498. We recommend booking in advance to ensure availability.
2. What should I expect during my first visit?
During your first visit, our team will conduct a consultation to understand your needs and preferences. This helps us tailor our services to provide you with the best possible experience.
3. Do you have any special promotions or discounts?
Yes, we offer various promotions and discounts throughout the year. Please check our website or contact our front desk to learn about current offers and how you can take advantage of them.
4. What are your operating hours?
We are open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
5. What is your cancellation policy?
We require a 24-hour notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a fee.
6. Are your therapists and practitioners licensed?
Yes, all our therapists and practitioners are fully licensed and have extensive experience in their respective fields.
13. Do you offer packages for bridal parties or special events?
Yes, we offer customized packages for bridal parties and special events. Please contact us to discuss your needs and we will help create a tailored experience for your group.
15. What amenities are available at your spa?
Our spa offers a range of amenities to enhance your experience, including relaxation lounges, saunas, and complimentary refreshments. Please feel free to arrive early or stay after your appointment to enjoy these facilities.
7. What should I bring to my appointment?
For spa and salon services, just bring yourself and relax. For physiotherapy and chiropractic sessions, wear comfortable clothing.
8. Is there parking available at your location?
Yes, we offer ample parking for our clients. Our facility is also easily accessible by public transportation.
9. Can I customize my spa package?
Absolutely! We offer customizable spa packages to meet your specific needs and preferences. Please contact us for more details.
10. What measures do you take for hygiene and safety?
We adhere to the highest standards of hygiene and safety, including regular sanitization of equipment, use of disposable items where possible, and following health protocols.
11. Are your products available for purchase online?
Yes, many of our beauty and wellness products are available for purchase through our online store coming soon. You can also buy them directly at our location.
12. What should I do if I am late for my appointment?
If you are running late for your appointment, please call us as soon as possible. We will do our best to accommodate you, but please note that late arrivals may result in a shortened session to ensure that our other clients are not inconvenienced.
14. Can I request a specific therapist or practitioner?
Absolutely! If you have a preferred therapist or practitioner, please let us know when you book your appointment, and we will do our best to accommodate your request.
Book Now